Handcuffed at the World Series – Keynote Speech Excerpt from Jay Baer


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Hug Your Haters – How to Embrace Complaints and Keep Your Customers

Haters aren’t your problem … ignoring them is.

If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.

In this eye-opening presentation, Jay reveals brand-new, proprietary research into The Science of Complaints – why and where your customers complain, and how to turn customer service into a marketing advantage.

80% of companies say they deliver exceptional customer service. 8% of their customers agree. Jay teaches the critical steps necessary to retain and delight customers in this disrupted era when customer service has become a spectator sport.

In this excerpt, Jay talks about his harrowing time spent in handcuffs during Game 7 of the World Series, and lessons learned about humanity, and customer service.

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Joseph Segal

Joseph Segal is a writer, web developer, and affiliate marketer with over 21 years of experience. He focuses on sharing quality solutions for personal growth and development with people through courses and products developed by his team or shared from others. Making money is a good goal. He says "Making a life is a better one!"

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